Your privacy is our priority. This document transparently explains how Indobet collects, uses, stores, and protects your personal data in line with international data protection best practices.
Indobet values the privacy of every member on our platform. This Privacy Policy is designed to give you a clear and transparent picture of how your personal data is managed — from the moment you first visit our website through to the end of your membership.
This policy applies to all users of indobet.cash, including casual visitors, registered members, and anyone who interacts with our platform on any device — whether a smartphone, tablet, or computer. Indobet is committed to protecting your privacy in line with international data protection best practices.
If you have any questions about how we handle your personal data after reading this policy, please contact us at privacy@indobet.cash or via the in-platform live chat, available 24 hours a day.
Indobet only collects data that is strictly necessary to provide a secure, fair, and fully functional platform. We do not collect excessive data or data that has no direct relevance to platform operations.
| Data Category | Type of Information | Collection Method | Requirements |
|---|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Registration form, KYC | Mandatory |
| Contact | Email address, Malaysia phone number | Registration Form | Mandatory |
| Finance | Transaction records, deposit/withdrawal methods | Account activity | Mandatory |
| Technical | IP address, browser type, device, login timestamp | Automated systems | Mandatory |
| Usage | Games played, betting history, active session duration | Automated systems | Mandatory |
| Marketing | Communication preferences, campaign responses | User preferences | Preferences |
Indobet does not store full credit/debit card details, your bank account number, or your password in plain text. All password information is encrypted using bcrypt standards before storage. Payment information processed through Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX is handled directly by the respective gateway providers — Indobet only receives transaction confirmation, not your account details.
The data we collect is used for specific, legitimate purposes. Indobet will not use your data for any other purpose without obtaining your prior consent. Below is a detailed breakdown of how your data is used:
Indobet does not sell, rent or trade your personal data to any third party for their marketing purposes. This is a commitment we do not compromise on. However, in the course of operating the platform, there are situations where data may be shared with certain parties:
Indobet works with trusted third-party service providers to carry out specific functions, including payment processing (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX gateways), server infrastructure, email services and platform analytics. All providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
Indobet may be required to disclose your data to Malaysian authorities if mandated by law, court order, or valid legal process. In such cases, we will notify you where permitted by law to do so.
Indobet retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, personal data will be retained for 5 years to comply with legal obligations and dispute resolution requirements. After this period, data will be permanently deleted or fully anonymised.
Indobet implements multiple layers of security to protect your data:
In the event of a security breach affecting your personal data, Indobet will notify you within a reasonable timeframe and take the necessary remedial steps promptly. We will also report to the relevant authorities as required by law.
Indobet uses cookies and similar technologies to ensure the platform functions correctly and to enhance your user experience. Cookies are small text files stored in your browser when you visit our website.
You may manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your ability to log in.
As an Indobet member, you have privacy rights that Indobet is committed to respecting and upholding. Here are your key rights:
To exercise any of the above rights, please contact us at privacy@indobet.cash clearly stating your request. We will verify your identity before processing any privacy rights request to ensure the security of your data.
The Indobet platform is exclusively for users who are 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should Indobet become aware that a minor's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
Indobet reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. You will be notified of any material changes through:
We encourage you to review this Privacy Policy page periodically. Continued use of the Indobet platform after any amendment takes effect will be deemed acceptance of the latest version of this policy. If you do not agree with the changes made, you have the right to close your account before they come into effect.
If you have any questions, concerns or requests regarding this Privacy Policy or how Indobet handles your personal data, please reach our privacy team through the following channels:
Our team is committed to responding to all privacy-related enquiries within 5 business days. For more complex privacy rights requests such as data deletion or data portability, processing may take up to 30 business days in accordance with legal requirements.
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